To Solve The After-sales Problem, Simo Is On Trigger

Thinking of the User's Thoughts and Urging the User's Urgency

- To Solve the After-sales Problem, Simo is on Trigger

    Beijing ** Co., Ltd, subordinate to central enterprises, is a large-scale electrical machinery and equipment manufacturing enterprises, is a long-term supporting households of Simo, the two sides have a long history of cooperation, but also an important supporting households of our company in the industry, the annual consumption of about 10 million yuan.

    Some time ago, the user ordered a number of low-voltage AC motors, user gave feedback after receiving goods that individual motors have peeling paint and paint phenomenon, affecting the overall appearance of the user's ancillary equipment, I learned of the situation, the business leaders attach great importance to the organization of the relevant departments and related personnel immediately to discuss, and arrangements for the after-sales service to deal with this matter. To this end, professional spray painters from the workshop, carrying spray guns and special tools and original paint, set off overnight, non-stop drive 1000 kilometers to the user's designated location in a timely manner, they do not care about rest, in strict accordance with the requirements of the process of spray painting, and immediately put to work, after re-sanding, putty coating, brushing primer, and won the user's affirmation and praise.

    From the occurrence of this incident to its resolution, Simo people fully carry forward the idea of not being afraid of difficulties, having the user in mind, always treating the user as God, always thinking of the user's thoughts, urging the user's urgency, and putting the user's interests in the first place, and only in this way can we win the user's peace of mind, and we praise the after-sales service personnel's quick action and attentive service.

    By dealing with this incident, it fully proves that the reliability of product quality is related to the life of the enterprise, but also related to the market development and win the trust of users. Even the best products sometimes exist some such and such small defects, how to solve it, only through the perfect service to eliminate the user's doubts, and continue to win the user's trust. At the same time again to warn all employees, details determine success or failure, to create value for customers to be solidly implemented in the daily work of action.